I Policy Overview
Hunan Zhaoyong Communication Technology Co., Ltd. is committed to providing high-quality products and reliable customer service. This policy applies to all international returns and warranty claims.
Important: All returns require pre-authorization via an RMA number. Do not send any items back without an approved RMA number.
II Return Eligibility
| Condition | Return Window | Requirements |
|---|---|---|
| Non-Defective | Within 14 days | Unused, original packaging |
| Defective | Warranty period | Photo/Video proof |
| Shipping Damage | Within 7 days | Unboxing video required |
III RMA Process
01
Request
Email info@zhaoyongoptics.com with Order # and photos.
02
Authorize
Receive an RMA number and return address within 2 days.
03
Ship
Write RMA on package and provide tracking info.
IV Shipping Costs
| 🔧 Defective / Faulty Product | ✅ Paid by us |
| 📦 Non-Defective Return | 💳 Paid by customer |
✓ WE NEVER CHARGE RESTOCKING FEES.
V Refunds
- Refunds processed to original payment method.
- Inspection completed within 3 business days.
- Bank transfer may take 7-14 business days.
VI Warranty Exclusions
- • Serial number is removed or tampered.
- • Damage caused by misuse, water, or electrical surge.
- • Unauthorized repairs or modifications performed.